Terms of Service

Last Updated: May 2026

By downloading, accessing, or using Zeloris ("App"), you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Nexidy Labs OÜ, an Estonian company operating the Zeloris service. If you do not agree, please do not use our services.

1. The Service (As Is)

Zeloris provides caller identification, phone number verification, spam-risk indicators, and reputation signals for phone communication.

User-Generated Signals: Some spam, trust, and reputation signals may be generated by users. We act as a platform for aggregating and processing these signals.
No Warranty: We do not guarantee the accuracy of spam flags, trust indicators, or reputation scores. A "Safe" number may still be spam, and a "Spam" number may be legitimate. You use this data at your own risk.
No Emergency or Critical Reliance: Zeloris should not be used as the only basis for deciding whether a call is safe, legitimate, urgent, or important.

2. Refund Policy

Important: Refunds are handled according to the policies of the platform through which the purchase was made.

By purchasing a Pro subscription, number verification, transfer, or any other digital service through our app, you agree that the service may begin immediately after payment confirmation.

2.1. Immediate Performance

You acknowledge that certain services, such as verifying your number, updating your Pro status, or processing a transfer, may begin immediately upon payment confirmation.

2.2. Refund Handling

Refunds, cancellations, and billing issues are handled according to the rules and tools of the platform used for the purchase. For purchases made on iOS, refunds are handled by Apple according to Apple App Store policies. For purchases made on Android or other platforms, refunds may be handled by Google Play, Stripe, or another applicable payment provider.

3. Decentralized Identity (Wallets)

Zeloris uses a non-custodial crypto wallet as your digital identity. Payments may be processed through platform-specific payment providers depending on your device, operating system, and purchase method.

You are solely responsible for the security of your private keys and seed phrase.
Zeloris has no access to your wallet and cannot recover your account if you lose your keys.
Loss of keys may result in loss of access to your accumulated reputation score, verified status, and account-related data.

4. Acceptable Use

You agree NOT to:

Organize vote brigading to maliciously mark innocent numbers as spam.
Use bots, scripts, emulators, or automation to manipulate reputation scores, reports, or verification flows.
Attempt to verify phone numbers you do not legally own or control.
Submit false, abusive, automated, or misleading reports.
Use Zeloris to harass, intimidate, defame, or target another person or organization.

When submitting a spam, safety, or trust report, you agree that the report is based on your own interaction with the number or a legitimate safety concern. You must not submit false reports, mass reports, automated reports, or reports intended to harass, manipulate, or damage the reputation of a legitimate number.

Reports may be linked to your verified account or wallet to prevent abuse, duplicate voting, and rating manipulation.

Violation of these rules may result in your account being restricted, suspended, or permanently blacklisted, subject to applicable platform policies and law.

5. Phone Number Reports and Reputation Signals

Zeloris may allow users to submit reports about individual phone numbers, such as spam, scam, marketing, harassment, silent call, or trust/safe reports.

These reports are used only to calculate reputation and spam-risk indicators for phone numbers and to improve caller safety. Reports are not intended to identify, contact, harass, or profile the person who may use a reported number.

To prevent abuse and rating manipulation, reports may be associated with the reporting user's verified account, wallet, phone number, timestamp, and report category.

You are responsible for reports you submit. False, abusive, automated, or manipulative reports may result in restriction or suspension of your account.

6. Contacts and Calling

Zeloris may allow you to select a phone number from your device contacts to start a call or use verification-related functionality. Contacts are used only locally on your device for this purpose. Zeloris does not upload, synchronize, or store your address book or contact list on its servers.

You must not use contact-selection or calling features to harass others, send unsolicited communications, or misuse personal information.

7. Payments and Subscriptions

Zeloris may offer paid services, including Pro subscriptions, number verification, and number transfer features. Payment methods depend on the platform where the purchase is made.

7.1. iOS Payments and Auto-Renewable Subscriptions

On iOS devices, payments for subscriptions and other eligible digital services are processed through Apple In-App Purchases.

Payment will be charged to your Apple ID account at confirmation of purchase.
Subscriptions automatically renew unless canceled at least 24 hours before the end of the current subscription period.
Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period.
You can manage or cancel your subscription at any time in your Apple ID account settings.
Any unused portion of a free trial period, if offered, may be forfeited when you purchase a subscription, where permitted by Apple policies.

7.2. Android and Other Platforms

On Android or other supported platforms, payments may be processed through platform-specific payment providers, including Google Play Billing, Stripe, or other secure payment processors.

7.3. Subscription Information

The subscription title, subscription length, price, and renewal details are shown in the app before purchase. Prices may vary by region and are displayed through the applicable platform payment interface before confirmation.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZELORIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO:

Missed important calls due to spam filtering or caller identification behavior.
Service interruptions, data loss, or delayed verification.
Any unauthorized access to your account resulting from your failure to keep your wallet keys secure.
Incorrect, incomplete, outdated, or community-generated spam, safety, or reputation signals.
Actions taken by you or others based on Zeloris indicators, scores, or reports.

9. Contact Support

For technical issues, billing questions, privacy requests, or support requests, please contact us. For purchases made through Apple, refund requests and subscription management may also be handled through your Apple ID account settings and Apple support channels.

Email: support@zeloris.app

10. Legal Entity

These Terms are entered into between you and Nexidy Labs OÜ, a company registered in Estonia, operating the Zeloris service.